Guidelines to Book Adequate Workmanship Hours or Choose the Best Suitable Plan / Package as per Built-up Area of Property by SQFT.

• Built-up Area, you need to calculate the entire Built-up Area or Add Up All Floors’ Space of the house/property (if the property is Double Storey / Terrace House, you need to add the Ground Floor Space + 1st Floor Space, to get the total Built-up in SQFT).
• Regular Size Property (Apartment / Condominium / Office); Up to 1,200 sqft (18-Workmanship Hour)
• Medium Size Property (Condominium / Single Terrace / Office); Up to 1,800 sqft (24-Workmanship Hour)
• Terrace Landed Property (Double Storey / Semi-D / Office); Up to 3,200 sqft (40-Workmanship Hour)
• Big Size Property (3-Storey / Semi D / Corporate Office); Up to 4,000 sqft (45-Workmanship Hour)
• Big Size Property (3-Storey / Bungalow / Corporate Office); Maximum 6,000 sqft (57-Workmanship Hour)

The Below Equipment & Cleaning Tools are Included:

• CIF Cleaner, Floor Cleaner, Toilet Bowl Cleaner, Glass Cleaner, and Bleach / Clorox.
• Industry Use Vacuum, Scraper Shovel, Broom, Pail, Mop, Brushes Water Hose, Trash Bag, Plastic Bag, Cloth, Toilet Brush and 5-step Ladder.

Additional Equipment and Cleaning Tools for Post Renovation Cleaning:

• Application of Mild Acid, Strong Chemical, Tina / Minyak Tanah and Water Jet (upon request by user, suitable for landed terrace property).

Floor Scrubber Machine (Additional Surcharge):

• {Cement Stains} If the stains / water marks on the tiles / mosaic / floor were caused by Cement Water or Plaster Ceiling Kapur, and these stains / marks may ‘makan’ or erode / corrode the tiles and causing the ‘marks or stains’ unremovable by scraper / shovel (manual workmanship applied with minyak tanah or thinner), so only up to 80%-90% cleanliness of the stains will be cleaned, and it happens mostly on the car porch, toilet and yard & balcony extension.
• {Painting Water Mark} Usually, the contractor shall put a floor protection during painting process, but somehow the paint drop / mark may still fall on the floor or window / door and it will cause the cleanliness process taking longer duration, but in some circumstances, paints especially the gloss paint (cat minyak) may erode / corrode the tiles floor or window / door, and it is unremovable by scraper / shovel, so only up to 80%-90% cleanliness of the stains will be removed.
• {Additional Service for the Flooring Machine} If you wish to effectively remove the cement stains on the floor, and it needs to be using flooring scrubbing service, the third-party service of Machine Scrubber Service may be required to help effectively removing the cement stains, painting marks or stains that caused by Cement Water, Plaster Ceiling Kapur, or Painting Works.

Site Condition – Cleanliness Concerns on Furniture, Wardrobe & Cabinet, Basin Silicone, and Aluminium Door / Window (Stainless Steel / Steel):-

• Aluminium (Stainless Steel / Steel) Door / Window or Gate/Grail, if there are stains attached on the surface of Door / Window or Gate / Grail, such as paints or glue, and our team will apply CIF Cleaner or Shovel Scraper to manually scrub the stains, but some stain had already been ‘makan’ or erode / corrode and therefore, it cannot be removed. Scratches (calar) would occur on the Aluminium (Stainless Steel / Steel) is stronger acid applied, so it is not advisable to apply acid.
• Cleaning and wiping the dust is doable but for some acid glue sticks on the surface of the built-in Furniture / Wardrobe / Cabinet, it may not removable, and we strongly suggest the user to discuss with the carpenter and to seek for the advice in advance (it is good for the carpenter to remove the glue or gum or wiping off the hand marks on the laminated material / shinning surface, as during workmanship process, the hand mark or stain may stick on the surface of the built-in Furniture / Wardrobe / Cabinet)
• The oxidation process may take place and causing the ‘mould / moss / black stain’ attached on basin (or cabinet / wardrobe), particularly the silicone-turned-yellowish, so only up to 80%-90% stains will be wiped off.

Not Including:-

• Not included cleaning for cantilever crystal light or cleaning / wiping areas more than 12-ft height that requires scissor lift or mobile crane (need special trained technician to complete the job and special equipment will be required with additional charges).
• Not included floor waxing & burnishing for tiles, grinding & polishing for marble which needs marble specialist to polish the floor.
• Not included cleaning the swimming pool as it needs special technician to perform deep cleaning inside the pool that including the maintenance works of water PH quality and maintaining / repairing the M&E system of the pump.
• Not included outdoor cleaning; roof, drains, external facade window cleaning, grass cutting and etc. or any other unreasonable request.
• The Roro Bin is not provided as the property owner needs to prepare it if the worker is required to throw unused furniture / big item (need to rent from third party). If for condominium, the cleaning crew will assist to throw the waste at the waste room at the same floor.

Gentle Reminder:

• Please ensure there is NO any painting, maintenance, installation or construction work going on during the Post Reno Cleaning or Move In/Out Cleaning process, as such activities will jeopardize our work, and additional working hours may be required.
• Please ensure your property is supplied with water and electricity to ensure our cleaning team can perform the works using machines and tools.
• Kindly calculate correctly for the Built-up Area (if the property is Double Storey / Terrace House, you need to add the Ground Floor Space + 1st Floor Space, as to get the total SQFT) and then select and book the best suitable package.
• We seek for your understanding in advance that Grabmaid reserves rights to impose surcharge for Overtime Cost / Manning Cost should the user has chosen the wrong package (e.g, if your house’s Built-up Area is 2,200 sqft but you choose the 1,800 sqft plan instead of 2,500 sqft, and if the cleaning process requiring more manning hours, and OT rate may be imposed to the user).
• Our customer service team will make a call to you to discuss the matter should there be a wrong package of the service booking that has been chosen.
• Grabmaid reserves rights to postpone the service session on the grounds of traffic congestion, manpower shortage or other unforeseen circumstances.
• [Cancellation] Any purchased booking session is only allowed to be cancelled 3 Days (72 Hours) in advance and only 70% of the payment will be refunded in Grabmaid Coin.
• [Reschedule] Any purchased booking session is only allowed to be rescheduled 3 Days (72 Hours) in advance. Reschedule notice given less than 3 Days (72 Hours) is not accepted and the booking session would be considered to have forfeited.