Hello Guest
Select Your Location
Your Location
Partnership & Business Inquiry
Corporate Deals
• Wash & Iron • 5 Blazer
• Klang Valley • RM 75.00
Hotel Concierge
• Dry Cleaning • 3 Items
• Klang Valley • Pick Up
No Time, Busy?
No Worries, Let Us Handle for You!
Our Team Will Come and Pick Up the Laundry Garments
Schedule Your Pick Up Today
Select the Service
Select the laundry service you need us to wash / clean / iron.
Select the Date
Select the date for your pick up arrangement.
Pick-up Arrangement
Our customer service will arrange the rider / transport to pick up the garments.
Return Back to You
Once the garments are ready and we will notify you for the delivery arrangement.
How Long Will It Take
To Complete Your Order?
Ironing & Laundry
3-4 Working Days
Bedroom & Curtain
5-10 Working Days
Carpet & Baby Accessories
7-14 Working Days
** from pick up, washing and delivering back
Frequently Asked Questions
Once you have logged in to the Grabmaid App or Website, you can start placing the laundry order; (1) Select the Service; (2) Select the Date; (3) Pick-up Arrangement; and (4) Return Back to You.
To provide a better customer service experience, please don’t hesitate to contact our customer service department at +60 11-2577 4559 (Ms. Monica) for further assistance. The customer service will be available only from 9am to 5pm (Monday to Friday; Sunday and Public Holiday are off).
The minimum order amount is RM60 (excluding the transport surcharge).
Pick-up and delivery fees vary based on distance. Our standard charge starts from RM20 to RM45 for two ways, depending on location.
You need to obtain the valid Promo Code or Referral Code from the campaign or promotion and key in to apply it and to enjoy the discounted rate of laundry services.
In Grabmaid Ironing & Laundry, most of the items are applicable to the promo code / referral but it is not applicable in Bundle Items. The Bundle Item is deemed to be auto discounted and therefore it is not applicable to the promo code / referral code.
For Dry Cleaning / Ironing of the garments & clothing, it takes a minimum of 3 working days to get your garment cleaned and delivered back to your doorstep (or 5 working days if it has fallen on Public Holiday or Sunday).
For Household Items and Curtain, it will take a minimum of 5-7 working days to get your garment cleaned and delivered back to your doorstep (or 10 working days if it has fallen on Public Holiday or Sunday).
For Baby, Child, Toy & Accessories and Carpet Cleaning (Rug & Carpet Roll), as the cleaning process for the above-mentioned items required special drying process, therefore it takes a minimum of 7-14 working days to get your item cleaned and dried and then only to be returned and delivered back to your doorstep.
Our laundry center will weigh the items to finalize the weight / quantity once we receive it.
Extra surcharge may be imposed, or we will refund back to you if the actual measurement / garment item is different from the purchased booking, particularly for carpet, baby accessories or household items. GRABMAID reserves the right to reject any booking and refund to the user if we find your purchased items (Kg or by Pieces) are not tally in your payment invoice and our customer service would give you a call to discuss the matter if the refund or top up is required.
In the event the refund is required, and the Full Refund process will take place (via payment gateway by ipay88). The paid amount will be refunded to the customer if the purchased items are unmatched with the booking order (payment invoice) or the 'stubborn stains' are non-removable or the garment / items are found spoiled right before the washing process, and we seek your kind understanding in advance.
GRABMAID reserves the right to reject any booking and refund to the user if finding your garments, clothing, household items, carpet and etc is too dirty or we find the 'stubborn stains' are not removable, and our customer service will make a call to you and to explain to you further if the above-mentioned situation has occurred.
If you notice any missing item(s) from your laundry order, please notify our customer experience team immediately via WhatsApp. Do contact our customer service at +60 11-2577 4559 (Ms. Monica) for further assistance.
It is important to report any missing item(s) within twenty-four (24) hours of receiving your laundry order. This helps maximize the chances of locating and recovering the item(s).
Each case is investigated and reviewed individually. Items not claimed within seven (7) days are considered permanently lost. All decisions and reimbursements (if applicable) regarding lost items are at the discretion of our company and are final. By utilizing our services, you acknowledge and accept that incidents of missing item(s) are inherent risks associated with our service.
Please check your garment items properly, especially the pocket before passing the garments to our rider. Our company does not take responsibility for any loose items lost when submitted in any bag. These items include, but are not limited to watches, jewellery, cufflinks, money, wallets, access cards, etc. We shall have no liability for such items.
Please take all the pictures of the items of clothing before packing it in a laundry bag and passing it to our rider. Our washer technician will check the Booking Order Invoice, and if he has found the number of items is not as per invoice and our customer service team will inform the user as soon as possible to report and to update the matter.
Fragile Accessories: during the cleaning process, and they are the possibilities that some loosen accessories attached on gown / dress / garment such as button, pearl, crystal, sequin, 'blink-blink', gold line, etc. may drop or may be separated or tearing off after the cleaning process, and we seek for your understanding in advance.
Although we take great care in handling garments, every garment is subject to wear and tear regardless of its brand or quality. Unfortunately, this is an inevitable process that we cannot predict or prevent.
In case, if there is any garment / item being spoiled due to our machine or worker, and the maximum value of compensation would be 6 time for the charger of the cleaning cost (e.g.; if the charger of cleaning of the garment is RM 20, and Grabmaid would like to compensate at maximum of 6 times which is RM 20 x 6 = RM 120 as the maximum compensation).
All damaged items must be documented with digital photos and reported to us within seven (7) days of delivery. Final decisions on damaged items are at our discretion. We are not liable for damages caused by inappropriate service selection, misuse of services, or incorrect packaging of items. Additionally, damage caused by loose items such as pens, or lipstick are not covered.
Damaged items must be reported via WhatsApp within twenty-four (24) hours of delivery to facilitate prompt resolution.
Our company does not reimburse or compensate for damages considered normal wear and tear. These include shrinkage from repeated laundering, color fading, small holes or tears in old fabrics, discoloration from hygiene or beauty products, button damage, and fabric thinning.
To prevent color run incidents / bleaching, we operate on a one-bag, one-machine policy for hygiene reasons. It is the customer's responsibility to separate laundry items by color into different bags. This precaution helps avoid color bleeding and ensures the best laundry results. Customers should also include any required packages with their order.
Dry Cleaning or Laundry Services may effectively remove stains & dirt, but somehow, there are some 'stubborn stains' including coffee stains, wine stains, protein-based like blood, dye spills from pens or markers etc. may not be 100% removable and we seek your understanding in advance. We encourage users to provide us with pictures / videos of the items of the garments, clothing, household items, carpet and etc in the event you need to get the consultation of the possibilities of removing the 'stubborn stain' due to wine / coffee / marker pen / paints etc.
If you cancel a pickup, or rescheduling a delivery time slot, or if our in-house driver or third-party driver cannot deliver or pickup an order because you or your representative failed to appear, we may charge a cancellation fee in a reasonable amount (charges per location and city).
There are some garments (fabrics like acetate, acrylic, and nylon, and these fabrics are sensitive to heat and may melt or distort if ironed) that are very sensitive to heat, and you may contact our customer service for further inquiry to check whether the garment is suitable for ironing.
We do not accept any items (carpet floor / gown & dress / baby mattress / baby accessories and all other garments) that affected by flood or stains such as animal poop, slime, blood, paint, coffee, red wine / juice, chew gum, permanent marker, colour pencils, inks, oils, food spillage, chocolate etc., as the dry cleaning / deep cleaning process in the above-mentioned situation may need more time and specific tools and chemical to handle.